When it comes to welcoming one thing becomes infinitely clear; the more you do it the easier it gets. The more you give information-previously difficult to remember-the more you remember it and the easier it is to be sure that it is the correct info. The more you smile the more the guests trust you.
Greet. Welcome. Separate. Guide. Inform.
Reading people and understanding their specific needs becomes a habit and less and less of a challenge as I go along. I must admit though, having a few students with experience from the December holiday guiding us in the right direction make it a whole lot easier. As we are constantly reminded Sondela is first and foremost a business and a business needs to be successful in terms of finance. All in all money makes Sondela go round. Superb Customer service ensures satisfied customers, and that in turn ensures a successful business. As Mel says we need to exceed expectation and then do so again when the expectations have risen.
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